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One of the OTRS founder launched an open source Ruby server application described as a Zendesk alternative. It allows to interact by mail, phone, chat, Twitter. The UI looks good: https://zammad.org/screenshots

One of the OTRS founder launched an open source Ruby server application described as a Zendesk alternative. It allows to interact by mail, phone, chat. The UI looks good: https://zammad.org/screenshots

One of the OTRS founder launched an open source Ruby server application described as a Zendesk alternative. It allows to interact by mail, phone, chat, Twitter. The UI looks good: https://zammad.org/screenshots